Case Studies
Areas of Focus
– All Areas of Focus –
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Public SectorBook a Road Test: Service Modernization
The Challenge The process to book a road test in Nova Scotia was facing several compounding challenges—a restrictive call-only booking option available exclusively during business hours; rapidly increasing demand for the service…
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Public Sector
Registry of Motor Vehicles Modernization
The Challenge Vehicle Services is one of the largest public sector service delivery teams in Nova Scotia, serving almost 2 million citizen-facing transactions in a year and covering all vehicle-related services in…
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Community & Social ServicesMyJobMatch: Employment Supports for Individuals with Disabilities
The Challenge The Ontario Employment Support Service is undergoing significant transformation that includes changes in how the supports for job seekers living with developmental disabilities are funded. Employment with purpose is well…
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Health & WellbeingService Delivery Transformation for Home Care in Prince Edward Island
The Challenge The healthcare landscape and government policy are shifting to emphasize community-based care over hospital-centered models. This shift requires a significant transformation in service delivery. Health PEI (HPEI) is the single…
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Community & Social ServicesAspireAtlantic Employment Program
The Challenge Atlantic Canada has long experienced hardships in the labour market compared to the rest of the country. The work to recruit, retain, and train more people in the skilled trades…
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Community & Social ServicesNeill-Wycik Co-operative Organizational Review
The Challenge Neill-Wycik Co-operative was seeking a partner to complete an organizational review to support its financial health and ensure value for its members. We worked to identify Neill-Wycik Co-operative’s core value proposition…
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Health & Wellbeing
Enhancing Governance and Accountability in Nova Scotia’s Long-Term Care Sector
The Challenge Nova Scotia’s long-term care (LTC) sector includes not-for-profit, for-profit, and municipally-run organizations that serve over 8,000 residents in over 132 facilities. The Department of Seniors and Long-Term Care (SLTC) were…
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Community & Social ServicesDriver for Hire Program
The Challenge Ridesharing and “vehicle-for hire” companies are economic disruptors. They have contributed to the boom of the gig economy and driver-for-hire roles provide more flexible opportunities for employment. Canada Safety Council…