Service Delivery Transformation for Home Care in Prince Edward Island

Health PEI: Home Care

Health & Wellbeing
Transformation & Change
Davis Pier

The Challenge

The healthcare landscape and government policy are shifting to emphasize community-based care over hospital-centered models. This shift requires a significant transformation in service delivery. Health PEI (HPEI) is the single health authority for the Province of Prince Edward Island and is responsible for acting as the sole provider of Home Care services across the island. The Division of Home Care, Palliative Care, and Geriatric Programs within HPEI identified the need to modernize processes and technology to assess and deliver services to clients more effectively.

The Approach

Davis Pier was engaged as an Implementation Partner to design, plan, and implement all aspects of HPEI Home Care’s Service Delivery transformation. Throughout this two-year collaboration, we provided project management, business analysis, privacy, and change management services, helping HPEI with all aspects of selecting and implementing the AlayaCare platform across the province.

Our team has worked with AlayaCare  on several government implementations—putting our expertise in government services and experience in the healthcare sector to work to ensure a seamless, holistic, and successful path to the project delivery.

Alongside a slew of data, our approach included a range of engagements and inputs from key groups that helped inform and shape the solutions—academic partners, service providers, clinical and operational staff, clients, their families, and community.

For AlayaCare it is a privilege to work alongside customers and partners who are equally committed to advancing healthcare and has been incredibly rewarding. Our collaboration with Davis Pier is a standout.

—Chase Potter, VP Professional Services, AlayaCare

The Outcome

This work represents a fundamental rethink of assessing homecare or potential homecare clients.

When you’re trying to accurately assess if someone can stay in community, the client assessment is critical to ensure that you are providing them with the right supports. And, providing the team doing these assessments with the right supports is a critical enabler to both change adoption in the healthcare system and how clients receive and experience service.

The Impact

Our trusted partnerships are critical to our ability to drive innovation and the impact our clients can have on people and communities.

Our extensive collaboration with AlayaCare has helped to revolutionize the Prince Edward Island home health care service delivery system and have a meaningful impact on clients and community. 

AlayaCare is an end-to-end software platform for public, private, non-profit, and community home-based care organizations that manages the entire client lifecycle, including needs assessments, care plans, scheduling, visit and route optimization, and visit verification. Founded in 2014 and now with over 500 employees, AlayaCare combines traditional in-home and virtual care solutions that enable care providers to lower the cost of care and achieve better outcomes for their clients.

We recently teamed up with AlayaCare to identify several best practices that go beyond mere implementation to ensure meaningful and lasting change. Learn more about the work and how our expertise in service design, change management, and technology implementation can support the implementation an effective and efficient home care system.