What We Do

We work with the public, social, and not-for-profit sectors to tackle complex issues and generate solutions that improve people’s lives and strengthen communities.

We work in areas with the greatest potential for social impact.

Community & Social Services

We collaborate with our clients and community, leveraging human-centered approaches to deliver and improve social services and programs.

Health & Wellbeing

We leverage change management, engagement, and applied social science to improve access to healthcare, quality of services, and quality of life.

Public Sector 

We utilize design thinking and participatory approaches to enable the digital transformation and modernization of public sector service delivery.

We drive social impact through innovation and integration.

Strategy & Analytics

Strategic Planning • Data Analysis & Modelling • Policy Analysis

We offer data-driven approaches to strategic planning and policy development. We understand best practices, engage key partners, work with community, and use advanced analytics to guide strategy and improve decision-making. 

Transformation & Change

Implementation • Change Management • Process Improvement  • Organizational Design

We apply proven change management methodologies and develop of tailored tools, resources, and evaluation frameworks to ensure organizational change is both effective and sustainable. We integrate this expertise across work streams to help identify, influence, and evaluate desired project outcomes.


Human-Centered Design • Program Design • Service DesignUX/UI Design

We take a human-centred approach to service design by engaging the people we are designing for in every step of the process. We believe working with clients and client-facing staff to co-design services and programs creates stronger solutions.


Discovery • Prototypes • User Experience Design • User Interface Design • Solution Development

We work closely with clients and communities to design, build, integrate, and continually improve digital programs and services. Our expertise includes privacy and information sharing.


Research & Innovation

Behavioural Science • Program Evaluation • Social Science Research • Social Innovation Labs

Social innovation doesn’t have to be large scale to drive tangible outcomes for people and communities. Pier Labs works with partners in government, healthcare, academia, and the not-for-profit sector to help solve some of the toughest problems our country is facing. And the evidence-based finding and insights that result are integrated into all the work we do at Davis Pier.

Consultation & Engagement

Community Engagement Public Consultation • Participatory and Inclusive Engagement

Meaningful participation is critical to meaningful outcomes. We take a tailored, flexible, and interactive approach to engaging people, building trust in community, and delivering meaningful solutions.