Case Studies

  • Health & Wellbeing

    Community Pharmacy Staffing & Wellbeing Initiative

    The Nova Scotia Pharmacy Regulator (NSPR) has long recognized the importance of pharmacies being sufficiently staffed in supporting pharmacy professionals to provide safe and effective care to the public. This requirement has…

  • Community & Social Services

    Expanding Childcare Services in Nova Scotia 

    In July 2021, the Government of Canada and the Province of Nova Scotia signed the Canada-Wide Early Learning and Child Care Agreement (CWELCCA). This historic agreement is set to transform the childcare…

  • Community & Social Services

    MyJobMatch: Employment Supports for Individuals with Disabilities

    The Ontario Employment Support Service is undergoing significant transformation that includes changes in how the supports for job seekers living with developmental disabilities are funded. Employment with purpose is well documented to…

  • Health & Wellbeing

    Service Delivery Transformation for Home Care in Prince Edward Island

    The healthcare landscape and government policy are shifting to emphasize community-based care over hospital-centered models. This shift requires a significant transformation in service delivery. Health PEI (HPEI) is the single health authority…

  • Community & Social Services

    Neill-Wycik Co-operative Organizational Review

    Neill-Wycik Co-operative was seeking a partner to complete an organizational review to support its financial health and ensure value for its members. We worked to identify Neill-Wycik Co-operative’s core value proposition and evaluate…

  • Health & Wellbeing

    Enhancing Governance and Accountability in Nova Scotia’s Long-Term Care Sector

    Nova Scotia’s long-term care (LTC) sector includes not-for-profit, for-profit, and municipally-run organizations that serve over 8,000 residents in over 132 facilities. The Department of Seniors and Long-Term Care (SLTC) were working to…

  • Pier Labs
    Community & Social Services

    AspireAtlantic Employment Program

    Atlantic Canada has long experienced hardships in the labour market compared to the rest of the country. The work to recruit, retain, and train more people in the skilled trades is critical…

  • Community & Social Services

    Driver for Hire Program

    Ridesharing and “vehicle-for hire” companies are economic disruptors. They have contributed to the boom of the gig economy and driver-for-hire roles provide more flexible opportunities for employment.   Canada Safety Council identified a…

  • Public Sector

    Book a Road Test: Service Modernization

    The process to book a road test in Nova Scotia was facing several compounding challenges—a restrictive call-only booking option available exclusively during business hours; rapidly increasing demand for the service amid population…