Technology for People
Service modernization and digital adoption are critical for the public sector. We partner with your teams and engage end users to discover, design, build, and continually improve your digital services.
Davis Pier has worked with us on several government implementations—putting their expertise in government services to work to ensure a seamless, holistic, and successful path to project delivery.“
—Neil Gabriel, Kainos
EXPERTISE
Public Services that Work for People
Digital transformation isn’t about replacing legacy systems—it’s about building trust, strengthening access, and making the everyday interactions between people and government simpler, faster, and more equitable. From policy reform to platform design, we help turn good ideas into working systems that simplify services for the people who use them.
Citizen Services
Governments exist to serve people. We design and deliver faster, simpler, and accessible digital services that deliver on that purpose for residents, businesses, and public servants.
User-Centred Design (UX/UI)
Digital public services need to be informed by user needs and behavioural norms. We bring structure and clarity through co-design, testing, and continuous learning—helping clients create services that work for people.
Privacy
As governments collect, share, and use more data, privacy is critical to maintaining public trust. We help clients build privacy into digital services, information-sharing practices, and technology decisions from the start.
Data & Artificial Intelligence
New technologies create opportunities to improve public services. We help clients adopt and scale responsibly while balancing opportunity, risk, and public value.
Digital Modernization
Digital tools and registries can improve how people access, navigate, and experience public services. We work with governments to upgrade legacy systems, integrate digital platforms, and adopt scalable, secure technology that meets user needs and drives desired outcomes.
Discovery & Alpha
The best services are grounded in user needs. We translate research, co-design, and testing into prototypes that help governments learn fast, build better, and scale effectively.
Software Development
Well-designed software can make public services simpler, faster, and more responsive to the people who use them. As part of the Kainos Group, we help clients design, build, and scale enterprise software solutions that improve experiences and outcomes.
FEATURED
Scale that Delivers
As part of the Kainos Group of Companies, we offer an enhanced suite of digital services and solutions that deliver modern, accessible services through innovative technologies, including generative AI.
The Kainos Group is a global digital transformation company that has spent over 40 years leading service innovation in healthcare and the public sector.
Digital Government Insights
Stay up to date on our latest thinking, white papers, and perspectives.
Our work in Digital Government
Nova Scotia Works Online
Digital access to government services is no longer a bonus. It’s the baseline. Citizens expect seamless, responsive, and high-quality experiences every time they interact with a digital public service. When Nova Scotia…
Expanding Childcare Services in Nova Scotia
In July 2021, the Government of Canada and the Province of Nova Scotia signed the Canada-Wide Early Learning and Child Care Agreement (CWELCCA). This historic agreement is set to transform the childcare…
MyJobMatch: Employment Supports for Individuals with Disabilities
The Ontario Employment Support Service is undergoing significant transformation that includes changes in how the supports for job seekers living with developmental disabilities are funded. Employment with purpose is well documented to…