60% of Canadians want fully digital government services by 2026. Here are 4 reasons this matters to all governments and ministries.
1. Increasing Expectations for Services
What it is: Citizens now expect faster, simpler, and more accessible public services, mirroring the ease they experience in the private sector.
Here’s what you do: Design with users…the real ones. Not the people sitting in government conference rooms.
2. Do More with Less
What it is: Ministries are under pressure to deliver better policies and programs with the same or fewer resources.
Here’s what you do: Empower self-service digital experiences and use intelligent automation to eliminate low-risk work—focusing your workforce on only the most complex cases.
3. Social Equity and Inclusion
What it is: Physical, socio-economic, and discriminatory barriers stand in the way of many citizens.
Here’s what you do: Implement a digital strategy that closes access gaps and creates more equitable service delivery—especially for underserved populations.
4. Address Economic Uncertainty
What it is: Economies around the world are facing looming recessions and lumbering productivity.
Here’s what you do: Streamline regulatory processes to save citizens and businesses time and money, use real-time data to target benefits and spending more accurately, and foster private sector innovation through digital public infrastructure.
Reach out to connect@davispier.ca to learn more and find out how to apply this in your specific context.
Josh Lee is a Principal at Davis Pier, where he’s dedicated to helping government and public sector organizations navigate transformations and build a brighter future for citizens. With over 20 years of experience in leading and advising on policy implementation, digital services, and public procurement, Josh is passionate about making a meaningful difference in community.
