We are looking to hire great people who work hard at delivering exceptional results for clients within a flexible, autonomous workplace. If this interests you, please feel free to reach out to talk about the possibility of joining our team.
Technical Support Specialist
Davis Pier is a consulting firm that provides innovative solutions to complex government and social challenges. We work with public, non-profit, and private sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting change.
We hire great people who work hard at delivering great results for clients within a flexible, autonomous workplace. We are looking for a Technical Support Specialist to join our team. This role will be focused on IT support for our internal operations and will be responsible for implementing, monitoring, and supporting the technology and systems our team uses daily. This includes helping our employees with any technical challenges they may experience, from troubleshooting common computer and networking issues to upgrading and managing systems and software.
The Technical Support Specialist will primarily be responsible for user support and assistance of IT applications and services, including installation, configuration, issue resolution, best practice research, options analysis, and IT and technical incident management. Responsibilities include:
Be the point of contact for technical problems and troubleshooting problems that staff may have with computer hardware and/or software
Provide support while also investigating technical issues, recording, and escalating the incident as required
Install, support, and provide routine maintenance to hardware and software, including user account management for the company's SaaS accounts
Acting as the Office 365 administrator, including adding new users, resetting passwords, and monitoring licences
Managing antivirus software and proactively monitoring for malware
Monitoring and maintaining IT asset inventory
Assisting with Backup and Security Operations, including ensuring backup of all Office 365 data (Exchange, SharePoint, and One Drive)
Basic connectivity, and network and firewall management, monitoring and troubleshooting
Assisting with New Hire orientation on company IT platforms, including MacBook and mobile phone deployment, troubleshooting, and configuration assistance
Troubleshooting with both Apple hardware and software
Candidates should meet the following criteria:
Post-secondary education in related field and 2 years previous IT-related experience
Thorough MacOS and iOS knowledge
Mac desktop application knowledge (Microsoft Office, Adobe, etc.)
Experience with various IT tools and SaaS applications: JAMF, Zoom, Microsoft Defender for Endpoint, Sophos, Microsoft Office, SharePoint, OneDrive, etc.
Strong organizational, time management, and communication skills
Davis Pier is seeking a full-time Associate or analyst to join our consulting firm. The successful candidate will lead and deliver exceptional client services necessary to design, plan, and implement lasting change and improvement in complex public sector environments.
We know a consulting firm is only as good as its professionals and we pride ourselves on hiring the highest quality people who share our values: integrity, fairness, flexibility, fun, collaboration, and delivering impact.
The Associate will:
- Act as a lead consultant or team lead on complex projects;
- Manage resources within Davis Pier, partner firms, and client organizations;
- Manage client relationships within project environments;
- Provide expertise in our service lines on client engagements;
- Develop high quality project deliverables;
- Facilitate client workshops and interviews;
- Seamlessly integrate with client teams; and
- Develop tailored approaches to project delivery to ensure engagement outcomes are delivered in an undisruptive manner.
Candidates should meet the following criteria:
- Formal education in business, public administration, engineering, or IT;
- Previous experience in project settings in a professional services environment;
- Focused on providing exceptional results to clients;
- Possess strong written, verbal and interpersonal skills;
- Possess the ability to remain flexible concerning approaches to delivering client solutions;
- Demonstrated analytical and problem solving skills;
- Previous consulting experience would be considered an asset; and
- Knowledge of the public sector, the social sector, or healthcare would be considered an asset.
Attn: Michelle MacAulay, Director of Professional Services
Who We Are
Davis Pier is a consulting firm that provides innovative solutions to complex government and social challenges. We work with public, not-profit, and private sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting change. Our projects include work in a variety of domains, including healthcare, education, employment, social services, regulation, public safety, diversity and inclusion, and leadership development.
The Davis Pier team includes over 30 professionals with several complementary backgrounds, including business consultants, project managers, business analysts, change managers, engineers, service designers, and technical architects. Our core services are: Strategy & Analytics, Design, Transformation, People, and Technology.
Commitment to Diversity, Equity and Inclusion
We welcome candidates from diverse backgrounds and who are representative of the communities that we serve, in particular those with lived experience of the barriers individuals face to employment.
Davis Pier and Pier Labs are an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse communities that we serve. We encourage applications from women, BIPOC, LGBTQ2S+ and people with disabilities as we strive to build a more inclusive society.
If you will require accommodations at any stage of the selection process, please state the nature of the accommodations in your cover note.
We would like to invite applicants to self-identify if they belong to an equity seeking group and disclose this information in their cover letter. Self-disclosure is completely optional.