Case Studies

  • Public Sector

    Book a Road Test: Service Modernization

    The Challenge The process to book a road test in Nova Scotia was facing several compounding challenges—a restrictive call-only booking option available exclusively during business hours; rapidly increasing demand for the service…

  • Public Sector

    Registry of Motor Vehicles Modernization

    The Challenge Vehicle Services is one of the largest public sector service delivery teams in Nova Scotia, serving almost 2 million citizen-facing transactions in a year and covering all vehicle-related services in…

  • Health & Wellbeing

    Enhancing Governance and Accountability in Nova Scotia’s Long-Term Care Sector

    The Challenge Nova Scotia’s long-term care (LTC) sector includes not-for-profit, for-profit, and municipally-run organizations that serve over 8,000 residents in over 132 facilities. The Department of Seniors and Long-Term Care (SLTC) were…