Case Studies
Areas of Focus
– Digital Government –
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Digital GovernmentNova Scotia Works Online
Digital access to government services is no longer a bonus. It’s the baseline. Citizens expect seamless, responsive, and high-quality experiences every time they interact with a digital public service. When Nova Scotia…
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Health & WellbeingSchool Lunch Program: Behavioural Science Spotlight
The Nova Scotia School Lunch Program helps provide access to healthy meals for students across the province with a pay-what-you-can (PWYC) online platform. The PWYC approach is designed to help reduce financial…
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Community & Social ServicesMyJobMatch: Employment Supports for Individuals with Disabilities
The Ontario Employment Support Service is undergoing significant transformation that includes changes in how the supports for job seekers living with developmental disabilities are funded. Employment with purpose is well documented to…
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Health & WellbeingService Delivery Transformation for Home Care in Prince Edward Island
The healthcare landscape and government policy are shifting to emphasize community-based care over hospital-centered models. This shift requires a significant transformation in service delivery. Health PEI (HPEI) is the single health authority…
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Digital GovernmentBook a Road Test: Service Modernization
Booking a road test should be simple, clear, and accessible. As demand for the service grows, the booking process becomes harder for people to access and harder for staff to manage. The…
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Digital Government
Vehicles Services Modernization
Vehicle Services is often one of the largest public sector service delivery teams. They manage millions of citizen-facing transactions each year and cover all vehicle-related services in a given province—registering or transferring…